FAQ

Yes. Each batch is analyzed by an independent third-party laboratory (Freedom Diagnostics Testing, USA). The COA includes: HPLC chromatogram, observed mass (LC-MS) and purity. Verifiable at FreedomDiagnosticsTesting.com.

Our partners aim for ≥ 98% purity (HPLC) for most references. Exact purity is stated on each batch's COA.

Dry, away from light, at -20°C for long-term storage.

Once in solution, store at +4°C (fridge) and use quickly (4-8 weeks).

Yes, before opening, to avoid condensation inside the vial.

Contact us immediately via messaging. If shipment hasn't started, we can modify.

Credit card (via secure processor), Bank transfer, Cryptocurrencies.

Yes, invoices include VAT. Provide your Intra-Community number if applicable.

We dispatch on Tuesdays, Thursdays and Saturdays. Order before 2pm on a dispatch day and it leaves the same day. France delivery 2 to 5 days after dispatch.

Lyophilized peptides are stable at room temperature for several weeks. Transport does not require dry ice.

Neutral package, no content mention on the outside.

We deliver within the EU. Products are declared reagents.

Unique batch number on each vial, corresponding to the COA. Each certificate is verifiable with the testing laboratory.

You have 30 days after receipt to return an unopened product in its original packaging. Log in to your account or use the order tracking page to submit a return request.

Via your customer space messaging for a quick and secure response.